Refund policy
Last updated: June 13, 2026
AZKA Derma Distribution supplies clinical-grade professional skincare products. Because these products are intended for professional use and product integrity is essential, the following return conditions apply.
Return conditions
| Situation | Outcome |
|---|---|
| Unopened and sealed, reported within 14 days | Credit note applied to your next order |
| Opened or used | Non-returnable, to protect clinical product integrity |
| Defective or damaged on arrival | Report within 48 hours for a free replacement |
| Incorrect item received | Report within 48 hours; the correct item is delivered within 2 business days |
| Sale or promotional items | Non-returnable |
How to request a return All returns require prior approval. Please contact us by email at info@azkadistribution.com or by WhatsApp, including your order number and the reason for the return. We will confirm the next steps.
Refunds and credit notes Approved returns of unopened, sealed items within 14 days are issued as a credit note toward your next order. Defective, damaged, or incorrect items are resolved by free replacement or correction as described above.
For any questions about a return, contact us at info@azkadistribution.com.